City Rome Tours, Vatican City

My sister and I had a fantastic day at the Vatican City the other day. It was our first time in Rome and we thoroughly enjoyed it. Our tour guide Gabriel was very knowledgable and spoke great English. He was very passionate about his job and this made everyone enjoy the day more. I couldn’t recommend again Gabriel enough, he was excellent. Thank you so much!! Laura & Monica 😊

This was one of the worst experiences I have had with any tour company before. We did multiple tours in this trip all across Italy, and loved all of them, but this one didn't meet up to that standard at all! We booked a Vatican City skip the line ticket tour through City Rome Tours, and were prepared to go to the tour about 45 minutes early since we weren't familiar with the area. The meeting points are very vague, and they do not mention that the meeting point is near the Vatican museum. We asked multiple people for help with directions, and no one knew where the location was. Once we reached the office of City Rome Tours, we expected that they would sympathize with us not being able to find the place due to the lack of communication and directions, but the staff at City Rome Tours was extremely rude. They didn't understand the situation at all, and ended up charging us extra for the late arrival. We even mentioned that their site didn't give any instructions about the meeting point at all which would've been extremely helpful, but a staff member was extremely rude and talked back to us, and posed us as the ones at fault. We did a tour of the Colosseum that morning through City Wonders, and I can guarantee that was by far better than the experience I had with City Rome Tours. We didn't expect much from the tour company, but we at least expected them to sympathize with us as a costumer. I am not satisfied at all with City Rome Tours, don't reccomend it at all, and if you have any issues in the future when booking through City Rome Tours, it is exceptionally difficult to get through to them both on the phone and when trying in person. In my entire trip to Italy, I was highly satisfied with every tour I went on except for this one, and I urge people to not make the same mistake I did. Thanks!