Trip Planner: Europe / Italy / Veneto / Province of Venice / City of Venice / Venice / Kayak Rental - Venice By Water
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Kayak Rental - Venice By Water Reviews
We booked well in ad an email with several confirmation emails. We arrived well in advance and waited over an hour. No one showed up. No one answered our calls or responded to emails. We will try to..... more »
In contrast to the other reviewers' great experiences, mine has been quite the opposite. I booked the Grand Canal tour 2+ months in advance. 10 days before the tour, I was browsing the website and... more »
My husband and I took the Canals tour and I loved it! Great way to see the canals and surrounding from a totally different vantage point. I have more experience than my husband with kayaking. He had some difficulty in the beginning and did not describe it as "relaxing" since you have to be very cognizant of your surroundings due to all the boats. But that was one of my favorite parts, I enjoyed the challenge. Regardless, our guide did a great job of making both of us comfortable and most of the tours seem like they can be adjusted to any experience level. Great option in Venice for active people who need a break from the city!
In contrast to the other reviewers' great experiences, mine has been quite the opposite. I booked the Grand Canal tour 2+ months in advance. 10 days before the tour, I was browsing the website and saw that the Grand Canal tour was listed as "Suspended" and found through a Google search that the government had outlawed kayaks on the Grand Canal. Venice By Water had not contacted me to tell me this. So, I emailed them several times for several days before finally getting a response with details on the new law and offering a different 2 hour tour. Then I repeated the several more emails/days process asking for a tour time. Finally, morning of the tour, I get an email response confirming the tour time (not the original time I had booked, so I had to shift our schedule to accommodate). 1 hour later we arrived for our tour (15 minutes early) and they were closed, with a note on the door saying that the "guide is sick". They had just emailed me literally 1 HOUR BEFORE with the tour time! Suddenly the guide is sick? I have been emailing them almost every day for 5 days now requesting a refund, and they have ignored all of my emails. If they continue to do so, I will have to report them to the finance police. Be wary when working with this company, as their communication over email is terrible and they just might keep your money and run. So far, that's what has happened to me It's worth noting that, when we showed up for our noon tour and found them closed, I looked on Google Maps and found 4 other kayak companies on the island. I emailed all 4 with a copy/paste message asking if they had tours available later that day (we were only in Venice for a day). ALL 4 replied within about 3 hours. We weren't able to get a tour from any of them in time, but they all were prompt in their email responses. Venice By Water, on the other hand, is not.
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22 days in Italy BY A USER FROM CANADA September, popular sights Preferences: September Attraction style: Popular sights Pace: Medium 30 days in London, Paris & Italy BY A USER FROM CANADA September, culture, outdoors, historic sites, museums, popular sights Preferences: September, culture, outdoors, historic sites, museums Attraction style: Popular sights Pace: Medium 1 day in Venice BY A USER FROM GERMANY May, teens, kids, popular sights Preferences: May, teens, kids Attraction style: Popular sights Pace: Medium 12 days in Murano & Venice BY A USER FROM AUSTRALIA August, culture, outdoors, relaxing, beaches, museums, shopping, wildlife, popular & hidden gems Preferences: August, culture, outdoors, relaxing, beaches, museums, shopping, wildlife Attraction style: Popular & hidden gems Pace: Medium 21 days in Europe BY A USER FROM UNITED STATES April, popular sights Preferences: April Attraction style: Popular sights Pace: Medium 5 days in Venice BY A USER FROM INDIA March, slow & easy, popular sights Preferences: March Attraction style: Popular sights Pace: Slow & easy