Buendia Tours, Venice

We did, my lady and I, two FreeTours with Roberto by the area of Venice, we had a barbarian, is very friendly, sympathetic, patient, really knows what you talk and likes to share, is very didactic. We had already learned with this company in Amsterdam, ideal to know a city.

Hello, today, Tuesday 11 June, we booked the Tour Venice Center. We were more than punctual, 1:20 pm we were in the gallery of the Academy. My husband, my mother (a lady older than 75 years old) and I. We heard the explanations of the tour that Iris, the guide gave us. My mother walks with a cane and she can't go too fast. When Iris finished explaining she said to follow the black umbrella, but went out so quickly and I accompanied my mother along with my husband, as soon as we crossed the bridge in front of the academy, we lost it. He never came up to ask if my mother could walk at the pace of her, saw her with the cane and was not interested to know. If he came up to tell us that he was NOT in a state to do the tour we would have understood but he did NOT. We looked for her but no traces, because we didn't know where she went. We do not know Venice and about an hour Q we had arrived in the city!!! Both my husband and I are international tour guides. We worked more than 20 years ago with groups, and we know how to proceed with older people and their rhythm. It wasn't professional. We were very sad and frustrated. She (the guide) never found out that we were not in the group even though we took our data at the start of the tour. He didn't wait for us, he just didn't care. Very bad everything. I expect an explanation. Greetings Atte Marisa Zeidan